Support
Frequently Asked Questions
Do you offer local pickup?
Yes — select in-stock items are available for local pickup in Plano. Call ahead to confirm current availability.
Do you sell wholesale?
Yes. Perfume Heaven works with perfume stores, beauty supply stores, boutiques, and online resellers. Apply for wholesale access on our Wholesale page.
What if you don't have the fragrance I'm looking for?
Call us with the brand, name, size, and quantity and our team can help check availability or track it down.
Are your fragrances authentic?
Authenticity language on this site reflects only what Prime Trading Group has explicitly approved. Contact us directly with any authenticity questions about a specific product.
Do you offer wholesale pricing online?
Wholesale pricing is not published publicly. Approved wholesale accounts receive pricing directly after an application is reviewed.
What areas do you serve?
We serve local shoppers and resellers across Plano, Frisco, Allen, Richardson, McKinney, North Dallas, Dallas-Fort Worth (DFW).
What is your return policy?
Eligible unopened, unused retail purchases can be returned within 30 days with proof of purchase. See our Returns & Cancellations policy for full details, including wholesale claims and cancellations.