Support
Frequently Asked Questions
Do you offer local pickup?
Yes — select in-stock items are available for local pickup in Plano. Call ahead to confirm current availability.
Do you sell wholesale?
Yes. Perfume Heaven works with perfume stores, beauty supply stores, boutiques, and online resellers. Call us about wholesale access — see our Wholesale page.
What if you don't have the fragrance I'm looking for?
Call us with the brand, name, size, and quantity and our team can help check availability or track it down.
Are your fragrances authentic?
Authenticity language on this site reflects only what Prime Trading Group has explicitly approved. Contact us directly with any authenticity questions about a specific product.
Do you offer wholesale pricing online?
Wholesale pricing is not published publicly. Approved wholesale accounts receive pricing directly after an application is reviewed.
What areas do you serve?
We serve local shoppers and resellers across Plano, Frisco, Allen, Richardson, McKinney, North Dallas, Dallas-Fort Worth (DFW).
What is your return policy?
Eligible unopened and unused retail purchases may qualify for return. Please contact Perfume Heaven for current return and cancellation terms.