Returns & Cancellations

Retail returns

Perfume Heaven accepts returns of eligible unopened and unused merchandise within 30 days of purchase. To qualify:

• Product must be unopened and unused.
• Original packaging, wrapping, seals, accessories, and components must be intact.
• Proof of purchase is required.
• Product must be in resalable condition.

Opened, sprayed, tested, damaged, or used fragrance products are not eligible for return unless the product was defective or the incorrect item was supplied. Clearance, final-sale, special-order, and specially sourced products may be excluded from returns when clearly marked at time of sale.

Refunds are issued to the original payment method after the returned item has been inspected and approved. Original delivery/shipping charges, if any, are not refundable unless Perfume Heaven made an error with the order. Perfume Heaven reserves the right to refuse returns showing signs of abuse, alteration, excessive returns, or fraud.

Local pickup orders

Please inspect local pickup orders promptly. If the wrong item or a visibly damaged item is provided, contact us as soon as reasonably possible so the issue can be reviewed.

Wholesale sales

Wholesale orders are generally considered final sale. Claims involving incorrect merchandise, missing merchandise, or damaged merchandise must be reported promptly after receipt or pickup. We may request photographs, invoice information, carton information, or other documentation before approving a wholesale claim. No wholesale return is automatically approved through this website.

Cancellations

Cancellation requests may be submitted before an order enters processing, preparation, sourcing, or fulfillment. Cancellation is not guaranteed once preparation or fulfillment begins. Special-order or specifically sourced merchandise may not be cancellable once the sourcing commitment has been made.

Contact

To start a return, report a wholesale claim, or request a cancellation, call (973) 413-5615.